Last Revision Date: March 27, 2024
We recognize the importance of protecting your privacy. The following Website Privacy Policy (“Privacy Policy”) provides important information about your privacy in connection with your use of our website relating to the submission of your personal information such as your name, contact details, age, biographical information or other personal details (“Personal Information”) via the website and also, where you have provided your consent, for marketing communications. Please review it carefully. It describes how we, Avanti Gas Ltd, with our offices at UGI House, Gisborne Close, Chesterfield, England S43 3JT, as a data controller, collect, store, use, transfer, and disclose this Personal Information.
You may reach our Data Protection Officer (DPO) by contacting them at Privacy@ugiintl.com.
Third-Party websites and data transfers
This Privacy Policy applies to this website only. To the extent that this website permits you to link to or otherwise access the websites of our subsidiaries, affiliates, partners, or other third-parties, separate privacy policies may apply to those linked websites. Those separate privacy policies may contain terms different than those contained in this Privacy Policy, and your access to and use of such linked websites are not governed by this Privacy Policy. We expressly disclaim any and all responsibility for your access to and use of all third-party websites.
Purposes for which we use your Personal Information
While visiting our website you may be asked to voluntarily provide certain Personal Information. Where you have provided consent to receive marketing communications, we use your Personal Information for these purposes. You have the right to withdraw your consent at any time by contacting the DPO. Such Personal Information is provided by you on a voluntary basis and will be used in a manner consistent with this Privacy Policy. We process your Personal Information in accordance with your requests. We use your Personal Information for our legitimate interests to (i) perform our obligations to provide you products and services, (ii) enable payment processing transactions (where available), and/or (iii) send you commercial and advertising information, based on your preferences and with your consent. If you are a customer of ours, and would like more information regarding the types of Personal Information collected and their intended use, please see our Customer Privacy Notice here.[TS1]
Information collected from cookies and other technologies
Our website uses “cookies” and other technologies and web beacons (where applicable) to collect information about you (pixel tags and web beacons are also known as clear GIFs, action tags or web tags). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device.
We use third-party cookies, which are cookies from a domain that's different to the domain of the website you are visiting. Third-party cookies are used for advertising and marketing purposes.
We use cookies for our legitimate interests to:
- distinguish you from other users of our website; and
- help us to provide you with a better experience when you use our website and allows us to improve the website.
Cookies are used to collect information about:
- your use of our website during your current session and over time (including the webpages you view and the files you download),
- your operating system and browser type,
- your internet service provider,
- your domain name and IP address,
- the website that you visited before our website, and
- the link that you use to leave our website.
If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to cookies. You also have the option to revoke at any time your consent for us to use cookies by configuring your browser as described below:
For Microsoft Internet Explorer, go to "Tools", select "Internet Options" and then "Privacy".
In the case of Firefox, for Mac users, go to "Preferences", select "Privacy" and then "Show Cookies". For Windows users, go to "Tools", select "Options", then "Privacy" and finally "Use custom settings for history".
If you use Safari, go to "Preferences", then select "Privacy".
In the case of Google Chrome, go to "Tools", select "Options" ("Preferences" in the case of Mac users), then "Advanced" and finally "Content Settings" under the Privacy section and tick on "Cookies" in the "Content Settings" dialog box.
If you choose to block or delete cookies, certain features of our website may not operate at its optimum. For more information see www.allaboutcookies.org. Our website uses Google Analytics to help collect and analyse certain information about you but this information is de-identified.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
HubSpot helps Avantigas manage our inbound marketing. To do this, our website use third-party analytics and marketing cookies from HubSpot that will process personal data from our users. We track aspects such as website visits, user clicks, and visited pages. This data is then used to create a custom experience and help us better understand our user’s needs. To learn more about Hubspot click here (https://legal.hubspot.com/cookie-policy).
Google Ads - We use Google Ads to collect marketing data in order to use remarketing and conversion tags on third party sites and to create customer match audiences from the collection of users data to make personalised advertisements.
- Users’ data will be used for ad personalisation and cookies may be used for both personalised and non-personalised advertising.
For more information please use the below link.
How Google uses information from sites or apps that use our services – Privacy & Terms – Google
Disclosure of Personal Information to third-parties
We will not share Personal Information collected from you with third-parties for purposes other than those in support of our operations and as necessary to facilitate the purpose for which you provided it. In some instances, we may share the Personal Information with our affiliated companies, clients, or with third-party service providers retained by us to provide services on our behalf in connection with the operation of our business. These affiliated companies, clients, or third party service providers will use your Personal Information only to accomplish the purposes for which the Personal Information was collected. Your Personal Information may also be shared under the following circumstances: (i) if we are required to do so by law enforcement authorities or government agencies or for other regulatory purposes; and (ii) in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety. We may disclose and transfer your Personal Information during a merger or during the divestiture of company assets. However, we will require the acquiring organization to agree to protect the privacy of your Personal Information consistent with this Privacy Policy.
Transfer of your Personal Information outside the EEA
We may transfer your Personal Information outside the European Economic Area (“EEA”) to our suppliers and/or our headquarters located outside the EEA. In this case, such transfers will either be covered by a contract including the standard contractual clauses adopted by the European Commission, or by the recipient’s adherence to the “Privacy Shield” mechanism, or to Binding Corporate Rules, or by any other mechanism providing for an adequate level of protection. You can receive a copy of the mechanism implemented upon request to the DPO.
Terms of Retention of Your Personal Information
We keep the Personal Information relating to you as long as necessary to fulfil the purposes for which such information was collected. We keep your Personal Information up to three (3) years after the end of our relationship with you. However, in certain situations, your Personal Information may be retained for longer, for example, in case of litigation, or in order to comply with our accounting, legal or regulatory obligations. In any case, this data will be destroyed or anonymized once such purposes have been fulfilled.
In order to improve our study and statistics analysis, we may keep your anonymized data for an unlimited duration. Anonymisation is a mechanism protection aiming at transforming in an irreversible manner the Personal Information for them to no longer identify the relevant individual.
Integrity, protection and retention of Your Personal Information
While we endeavour to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk. We use commercially reasonable efforts and security practices to safeguard your Personal Information and to employ security measures designed to protect your Personal Information from access by unauthorized persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL).
We retain your Personal Information for the period necessary to fulfil the purpose for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by law.
Your rights
We shall provide you with access to your Personal Information in accordance with your legal entitlements so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if we are not required to retain it by law, for legal purposes, including claims management, or for a legitimate business purpose. You can also request that we restrict the processing of your Personal Information or the portability of your Personal Information. To exercise any of these rights, send an e-mail to the DPO.
If you are not satisfied with our response, you can raise a concern with the DPO or the data protection authority in your country of residence.
Opting out
In the event you have consented to us using your Personal Information and you later decide that you want to opt out from our use of your Personal Information, you may do so by contacting the DPO.
Children
We do not knowingly collect information from children under the age of 13 (or such legally required higher age) and do not target our websites to children under 13 (or such legally required higher age). We encourage parents and guardians to take an active role in their children’s online activities and interests. If we learn that a child under the age of 13 (or such legally required higher age) has submitted Personal Information online without parental consent, we will take all reasonable steps to delete such information from our databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or as allowed by law). If you become aware of any Personal Information we have collected from children under 13 (or such legally required higher age), please contact the DPO.
Changes to this Privacy Policy
We reserve the right, in our sole discretion, to make changes to this Privacy Policy. When changes are made to the Privacy Policy, the “Last Revision Date” field at the top of the Privacy Policy will be updated accordingly. Changes to the Privacy Policy become effective upon posting and updating the “Last Revision Date”. We encourage you to periodically review the Privacy Policy to be informed of any changes.
Cookie Policy
When visiting the websites and mobile applications managed by Avanti Gas Ltd., having its registered office in UGI House, Gisborne Close, Chesterfield, England S43 3JT, information about you and how you use our websites may be recorded in the cookie files, subject to the choices you have expressed which you can modify at any time.
Cookies and trackers can be deposited or read, when consulting an AvantiGas website or mobile application.
The term cookies or trackers may include:
- Cookies placed in the form of invisible pixels or of "web beacons";;
- Cookies using the 'local shared object' technology known as "flash" cookies;
- Access to terminal information via Application Programing Interfaces (APIs) (LocalStorage, IndexedDB, advertising identifiers such as IDFA or Android ID, access to GPS, etc.),
- Any other identifier generated by software or operating system (OS) (serial number, MAC address, unique terminal identifier (IDFV), or any set of data that is used to calculate a unique fingerprint of the system (for example via a "fingerprinting" method).
For convenience, the term "cookies" will be used in this policy to refer to all these technologies.
Important information about consent to the placing and reading of cookies on the user's terminal.
The deposit or reading of certain cookies do not require your consent:
- Either because they do not process any personal data that could identify you;
- Or because they are strictly necessary for the provision of the service you have requested;
- Or because they are intended to produce statistic data under certain conditions.
Other types of cookies are only placed on your PC or phone if you accept them first.
What types of cookies does AvantiGas use?
When you browse our websites and mobile applications, first-party cookies and third-party cookies may be installed on your system.
- First party cookies are those created by AvantiGas on the sites and mobile applications you visit. These are cookies that are necessary for the operation of the site or that improve its navigation and interactivity. They are subject to the conditions defined by this policy;
- Third-party cookies are created, deposited and used by third-party companies that are partners of AvantiGas in order to guarantee the proper functioning and optimisation, of the sites and mobile applications (operating cookies), for the purpose of improving the site's display functions (functional cookies), audience measurement (analytic cookies), and improving the advertising offer (advertising cookies). The issue and use of third-party cookies are subject to the cookie policies of these third parties.
Four types of cookies are placed on our websites:
- Cookies strictly necessary for the operation of the site: these cookies are essential for your navigation on our websites. They allow you to maintain your connection to our sites and secure it. Thanks to them, you can, for example, access your customer area or ensure the conservation of items in your shopping cart. These cookies may use identifiers or Personal Data that you have previously entered and saved. By refusing that these cookies be placed on your terminal, you may not benefit from all the features of the AvantiGas websites and mobile applications.
- Optimisation and personalisation cookies (functional cookies): these cookies allow the site to function optimally. Their purpose is to ensure a smooth and personalised navigation on our websites and mobiles applications. They allow you to maintain your connection to our sites and mobiles applications and secure it These cookies are not essential for navigation, but they allow to optimise the operation of our websites and mobile applications, in particular the display of pages according to your preferences or the configuration of your terminal and the performance of the network. You can object to them when you access the site or mobile application or delete them using your browser settings, however your user experience may be degraded.
- Audience measurement (analytical) cookies: these cookies allow us to know the performance of our websites and mobile applications and how they are used. These cookies aim to improve the interest and quality of our services by having access to statistics relating to the volumes of visitors and the use of our websites and mobile applications. They also aim to detect navigation problems that may occur and improve the performance and functionality of our websites. These cookies collect information about the pages you visit, including the number of pages viewed, date and time, number of visits, your activity on our websites, your frequency of return and in some cases, your IP address. They only process data relating to your browsing on our websites, which can be read during one of your subsequent visits. Some of these cookies may be placed on behalf of AvantiGas by third party partners, and in particular the company VTE, as part of the calculation of EEC premiums (Energy Saving Certificates) which may be carried out on certain AvantiGas sites.
- Advertising or targeting cookies: these cookies are used to give you the offers that are best suited to your interests when you visit AvantiGas websites and mobile applications. They also make it possible to measure the effectiveness of our offers. The relevance of the advertising content displayed on your computer can be amend by associating the navigation information of your system on our websites and mobile applications with data provided elsewhere (e.g., location information, etc.). The refusal of the placing of these cookies has no impact on the use of the websites and mobile applications of AvantiGas.
How long are the cookies stored?
We take care to limit the retention period of cookies as much as possible while offering you a personalised quality service.
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Cookie type
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Retention period
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Cookies necessary for the operation of the site
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6 months
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Optimisation and personalisation (functional) cookies
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6 months
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Audience measurement cookies (analytics)
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12 months
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Advertising or targeting cookies
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6 months
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Cookie settings
How to configure the placing of cookies via the cookie banner?
During your first visit on the AvantiGas sites and mobile applications, you can set your cookie preferences via the banner that appears on the home page of the website or of the mobile application (if you have not configured your browser in private browsing mode).
You can then authorise the placing of all cookies on the terminal by clicking on the button "Allow all cookies".
You can also refuse the placing of all cookies on the terminal by clicking on the link "Continue without accepting". Finally, it is possible to configure cookies or the categories of cookies that will be placed on the terminal by clicking on the link "Cookie Settings”.
The user may enable or disable the selected cookie category(ies). This selection, once made, will be retained by means of a configuration cookie placed on the user's terminal.
The selected cookie settings will be applied throughout the visit on the website and the mobile application or the journey on the AvantiGas websites and mobile applications. These settings will also be applied during a subsequent visit to an AvantiGas website or mobile application as long as the buffer memory has not been emptied or the user has not automatically deleted via the browser all the cookies present on the terminal when closing the browser software or the mobile application.
How to manage cookies through your browser or smartphone?
Any configuration of cookies that you undertake may modify your browsing as well the conditions of access to certain services requiring the use of cookies.
You can allow or refuse the storage of cookies on your computer and modify these settings at any time by clicking on the link "Cookie Settings that can usually be found at the bottom of the page of the AvantiGas websites and in the menu of the AvantiGas mobile applications.
If you have accepted the placing of cookies in your browser settings, they will be stored in your system.
If you refuse the registration of the cookies in your system or delete those stored there, you will no longer benefit from the features that may be necessary for browsing certain areas of our websites and mobile applications. AvantiGas cannot be held responsible for the degraded functioning of AvantiGas websites and mobile applications resulting from the impossibility to save or consult the cookies necessary for their proper operation.
How to manage cookie settings through your browser software or mobile phone?
Most browsers accept cookies by default. However, you can decide to block the placing of these cookies or ask your browser to notify you when a site tries to place a cookie on your device.
In this case, please refer to the help menu of your browser in order to set Cookies according to your preferences.
You will find below the links to the cookie settings instructions for the main browsers on the market:
How to set your privacy settings in your smartphone?
You can reset your advertising ID and change the privacy settings on your smartphone.
You will find below the links to the instructions for setting up privacy setting for the two most popular mobile platforms:
Android system: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en
Apple system: https://support.apple.com/en-gb/HT201265
How to set third party cookies?
You can set your browser to refuse the placing of third-party cookies by default. You can also decide to block certain providers:
Plug-ins/extensions are available to systematically block the placing of cookies.
Your Online Choices offers to control cookies company by company:
https://www.youronlinechoices.com/uk/your-ad-choices
XITI: you can refuse cookies by default by logging into http://www.xiti.com/fr/optout.aspxIf you wish to enable and disable cookies on every web browser: http://www.allaboutcookies.org/manage-cookies/index.html
Cookies List
Cookies name (host name, category).
- PHPSESSID (my.avantigas.avantigas.com, strictly necessary cookie)
- OptanonAlertBoxClosed (cookie-cdn.cookiepro.com, cookie strictly required)
- _gid (avantigas.com, cookie for targeted advertising)
- _gat_UA- (avantigas.com, cookie for targeted advertising)
- OptanonConsent (avantigas.com, strictly necessary cookie)
- OptanonConsent (cookie-cdn.cookiepro.com, strictly necessary cookie)
- OptanonConsent (myaccount.avantigas.com, strictly necessary cookie)
- _gclxxxx (avantigas.com, performance cookie)
- OptanonAlertBoxClosed (myaccount.avantigas.com, strictly necessary cookie)
- _ga_xxxxxxxxxx (Avantigas.com, performance cookie)
- OptanonAlertBoxClosed (myavantigas.avantigas.com, strictly necessary cookie)
- ASP.NET_SessionId (avantigas.com, strictly necessary cookie)
- ARRAFFINITYSameSite (avantigas.com, strictly necessary cookie)
- CMSCsrfCokie (avantigas.com (strictly necessary cookie)
- ASP.NET_SessionId (avantigas.com, strictly necessary cookie)
- ARRAffinity (avantigas.com, strictly necessary cookie)
- CMSCsrfCookie (avantigas.com, strictly necessary cookie)
- Vuid (vimeo.com, strictly necessary cookie)
- _hjSessionUser_xxxxxx (avantigas.com, performance cookie)
- _hjSession_xxxxxx (avantigas.com, performance cookie)
- _hjIncludedInSessionSample_xxx (avantigas.com, performance cookie)
- __hstc (avantigas.com, performance cookie)
- __hssrc (avantigas.com, performance cookie
- _hjTLDTest (avantigas.com, performance cookie)
- __cfruid (info.avantigas.com, functional cookie)
- __cf_bm (info.avantigas.com, functional cookie)
- _hssc (avantigas.com, functional cookie)
- CMSPreferredCulture (avantigas.com, functional cookie)
- Hubspotutk (avantigas.com, functional cookie)
- PHPSESSID myavantigas.avantigas.com, functional cookie)
- _GRECAPTCHA (google.com, functional cookie)
- __cf_bm (vimeo.com, functional cookie
- _gat_UA-XXXXXX-X (avantigas.com, cookie for targeted advertising)
- _cfuvid (hubspot.com, cookie for targeted advertising)