After the successful installation of the bulk tank, Dr Humphreys felt moved to email Area Sales Manager Tony Edwards to tell him the that the AvantiGas engineer and the Hiab driver who performed the install were “a credit to your company.”
What impressed him was the team’s can-do attitude when access to the plinth – the concrete base for the tank, which Stuart had constructed himself – was out-of-range to be winched in by the HIAB, unless it could reverse over the grassed area beside the house. During a rainy spell this would have been impossible, but Stuart asked the AvantiGas team to assess it after the ground had baked hard over the long dry summer:
“They were very courteous and very helpful. I said, ‘I bring my heavy-duty tractor on it. I’ve been over it with a JCB. It’s rock-hard. Would you mind doing an assessment where the grass is and make a decision based on that?’ Which they did, and they said ‘We think that’s solid enough,’ So they came off the main path and reversed five or six metres onto the grass, and we were able to get the tank in.
“What I appreciated was that so many people would have said ‘No, we’re not doing that,’ and driven off again with the tank. But they were prepared to make an assessment themselves of what was viable to try and help me get the installation in.”
AvantiGas always likes to be the company that goes above and beyond to meet or exceed customer expectations, so we were delighted to hear another example of our engineers doing exactly that.