A.J. Forster & Sons is an integrated family-run poultry farm based in Penrith, Cumbria. The farm rears some 3,500,000 chicks per year and has used LPG from AvantiGas since it opened for business in 1974.
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THE CHALLENGE

“When we started we identified AvantiGas as our preferred supplier simply because it was a cheaper option than oil for heating the chicken sheds,” Says Mary Forster, the company’s founder.


WHAT WE DID

But the relationship has prospered over the years to the extent the strength of the relationship and the level of service has dramatically exceeded cost as the number one factor in the purchasing decision.

The relationship is so valuable that we’ve never thought of changing. We have an excellent working relationship with AvantiGas and we always have had. We work together with AvantiGas and I find AvantiGas works very well with us.”

The level of service provided by AvantiGas receives similar praise from the farm’s Proprietor.

The result

“We just get a marvellous service from them and I would even say it’s 100% perfect. We would not consider using another supplier due to the unbeatable service we receive. I would recommend them to other farms simply because of the service we get. It’s second to none.”

“Whenever we place an order, AvantiGas informs us when we can expect a delivery tailored around our needs. Similarly AvantiGas’ flexible and responsive approach can provide assistance in case of any emergency.”

“It’s not very often that we’ve forgotten to order gas but I did one Christmas when they contacted me to see why we hadn’t made an order which is when we realised we hadn’t.”

“It was a very important time and we had a lot of young chickens in so I asked if they could do anything for me even though it was Christmas Eve. Within three hours a delivery had been made which was amazing. I hope nothing like that ever happens again but it just proved they will be there for us if we ever have a set-back.

We would not consider using another supplier due to the unbeatable service we receive. We just get a marvellous service from them and I would even say its 100% perfect Mary Forster - Founder
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